Company Overview
LucidLink is a rapidly growing startup dedicated to revolutionizing data accessibility by making it instantly and securely available from anywhere in the world. In the era of remote and hybrid work becoming the standard, our innovative cloud-based technology empowers teams to access files and collaborate in real-time, as if they were using a local hard drive.
Our solution is specifically designed to handle workflows involving enormous files, extensive data sets, and the need for immediate collaboration. This makes it ideal for industries that require heavy data processing and creative workflows. Our esteemed clientele includes some of the world’s most renowned companies, such as Paramount, Warner Brothers, Epic Games, Spotify, A+E Networks, and Adobe.
Founded in 2016 by veterans of the storage industry, LucidLink has grown to support over one billion customer files across more than 40 countries. Our headquarters are located in San Francisco, California, with an engineering office in Sofia, Bulgaria, and a diverse team of remote employees spanning North America, Europe, and Australia.
By leveraging our technology, businesses can seamlessly manage and collaborate on their data, regardless of location, thus fostering a more efficient and integrated working environment. LucidLink is committed to continuing its mission of breaking down barriers to data accessibility and enhancing the collaborative potential of teams around the globe.
The Job
As an IT Operations Engineer you will be responsible for supporting the technical requirement of all teams and the business on a global level.
You will be part of the team responsible for protecting LucidLink systems and information assets from all threats. This role will include travelling and working in LucidLink’s office in Sofia, Bulgaria.
Key responsibilities:
- Respond to and manage day-to-day IT Service Desk operations, demonstrating an understanding of customer and business needs with a positive service mindset.
- Provide service driven and technical expertise on all IT support and operational matters.
- Manage Requests and Incidents including high severity outages, coordinate internal and external teams, document post-incident details for reviews, collaborate in lessons learned and provide timely communications to key IT and Business stakeholders.
- Ensure all individual KPIs, OLAs/SLAs and OKRs are met or exceeded.
- Ensure Service Delivery, incident and problem resolutions are aligned with enterprise security standards.
- Professionally plan, design and deliver value-driven IT initiatives within budget and to strict deadlines
- Proactively seek opportunities to enhance the teams’ efficiency and ability to execute quickly and consistently by applying continuous improvement processes and practices.
- Establish and maintain strong business relationships within the organization and assess opportunities and demand holistically.
- Own, develop and maintain proper documentation for infrastructure and Help Desk processes and procedures, inventory tracking, licensing and asset management.
- Manage and maintain network infrastructure at each office location.
Job Requirements:
- 5+ years of professional experience.
- ITIL v4 Foundation.
- CCNA / CCNP or equivalent.
- Certified M365 is a plus.
- Cloud services in AWS (or Azure / Google Cloud) is a plus.
- A degree in technology, computer science or equivalent.
- Fluent in English, both spoken and written.
Reasons to Join LucidLink:
- Solving Impossible Problems: At LucidLink, we’re transforming how teams collaborate globally, starting with the Media & Entertainment industry and expanding to all data-intensive sectors.
- Values-led Culture: Our people are the backbone of our success. We make decisions and operate as a company with a values-led mindset.
- Rocket Ship Growth: We’re growing at warp speed, with triple-digit growth year-over-year and have a clear line of sight to unicorn status.
- Outsize Scale of Impact: You’ll be part of our dream team of 100+ builders, moving at startup speed. The impact of your actions will be immediate and exponential.
- Hybrid Work: Embrace the freedom to work from any location as we encourage a flexible mix of in-person and remote work.
- Comprehensive Benefits: We invest in our people and offer unlimited PTO, a competitive salary, stock options package and full health coverage.
If you’re ready to shape the future of collaboration and make a real impact, join us at LucidLink! Check us out at https://lucidlink.com.